KO CARE — Privacy Policy
Last updated: [November 2025]
At KO CARE, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, book a service, or communicate with our team.
1. Information We Collect
We collect only the information necessary to deliver our services effectively, including:
- Personal details – name, address, phone number, and email address
- Booking information – service type, appointment date/time, and location
- Payment details – processed securely through approved third-party providers (we do not store credit-card data)
- Communication records – emails, messages, or reviews you send to us
2. How We Use Your Information
We use your information to:
- Confirm and manage your bookings or purchases
- Provide customer support and respond to your enquiries
- Send appointment reminders, follow-ups, or invoices
- Improve our services, website, and customer experience
- Meet legal, accounting, and compliance obligations
We will never sell, rent, or share your personal data with third parties for marketing purposes.
3. Information Sharing
Your information may be shared only with:
- Trusted service partners (e.g., payment processors, courier providers, website hosts) who assist in our operations
- Regulatory or legal authorities if required by New Zealand law
- All partners are contractually bound to protect your data and use it only for the agreed purpose.
4. Data Storage & Security
- All data is stored securely on protected servers and encrypted systems.
- We use strong security protocols and limit staff access to authorized personnel only.
- Online payments are handled via secure, PCI-compliant gateways.
- While we take every precaution, no online transmission can be guaranteed 100% secure.
5. Cookies & Analytics
Our website may use cookies or analytics tools to help improve functionality and track anonymous usage statistics. You can disable cookies in your browser settings; however, some website functions may be affected.6. Access & Correction of Information
Under the New Zealand Privacy Act 2020, you have the right to access and correct your personal information at any time. To request access, update your details, or ask questions about your data, please contact us using the details below.7. Retention of Information
We retain your data only as long as necessary to fulfil the purposes outlined above or as required by law. Once no longer needed, information is securely deleted or anonymized.8. Policy Updates
- We may update this Privacy Policy from time to time.
- Any changes will be posted on our website with a revised “last updated” date.
- Your continued use of KO CARE services indicates acceptance of the latest version.
9. Contact Us
If you have any privacy concerns, questions, or requests under the Privacy Act 2020, please contact:info@kocare.co.nz
021 251 7977
10 Brookfield Street, St Heliers, Auckland 1017